Shipping policy
Shipping Policy
Last updated: December 2025
At Greyson Dept., we aim to provide a transparent, reliable, and straightforward shipping experience for all our customers.
Shipping Destinations
We currently ship within the United Kingdom only.
| Processing time | Shipping time | Total delivery time | Cost |
|---|---|---|---|
| 1–3 business days (Monday–Friday) | 2–5 business days (Monday–Friday) | 3–8 business days in total | For free |
Shipping Costs
Free UK Shipping on All Orders
There is no minimum order value required.
All shipping costs are fully covered by Greyson Dept. at no additional charge to the customer.
Order Processing Time
Once your order has been placed, it will be processed within:
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1–3 business days
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Processing takes place Monday to Friday, excluding public holidays
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery Time
After processing, orders are shipped and delivered within:
-
2–5 business days (Monday to Friday)
Estimated Total Delivery Time
3–8 business days from the date the order is placed.
Please note that delivery times are estimates and may vary slightly due to external factors such as courier delays or peak periods.
Order Cut-Off Time
Orders placed before 10:00 PM (GMT) are considered for same-day processing.
Orders placed after this time will be processed on the next business day.
Shipping Carriers
We work with trusted UK shipping partners to ensure timely and secure delivery, including:
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Royal Mail
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Evri
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DPD
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UPS
The carrier used may vary depending on location and order size.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Responsibility
Please ensure that your shipping address is entered correctly at checkout.
Greyson Dept. cannot be held responsible for delays or delivery issues caused by incorrect address information provided by the customer.
Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact our support team so we can investigate and assist you promptly.
Contact Information
For any shipping-related questions, please contact us at:
📧 Email: support@greysondept.com
Our support team is available Monday to Friday and will respond as quickly as possible.
Contact Details
Shop: Greyson Dept.
Address: 20 Colet Gardens London W14 9DH, United Kingdom
Business Registration: 93452772
VAT: NL866407170B01
Email: support@greysondept.com
FAQ: Frequently Asked Questions
Phone: +447893926932
Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM GMT
Contact: Contact Form